IndiGo flight updates dominated national headlines on Friday as thousands of passengers across major airports faced severe delays, sudden cancellations and complete confusion. Travellers demanded answers while airports turned into scenes of anger, panic and exhaustion.
Passengers Struggle for Clarity
At Mumbai Airport, frustration quickly turned into chaos. One passenger climbed over the check-in counter and shouted at staff after waiting for hours with no clear information.
IndiGo claimed that it arranged refunds, hotels and alternate flights, however, the situation on the ground felt very different. Long queues stretched across terminals, staff offered conflicting answers and passengers waited without knowing what would happen next.
SHOCKER ЁЯЪи A frustrated passenger jumps onto the IndiGo counter at Airport ЁЯШ▒ pic.twitter.com/3lgMGz872k https://t.co/cPPIRTLRn8
тАФ News Algebra (@NewsAlgebraIND) December 5, 2025
┬аOne passenger shared her ordeal:
тАЬMy flight got cancelled. They promised another ticket, but that one also got cancelled. Then they issued a third one without any facilities. We have waited here for 17 hours.тАЭ
In Ahmedabad, another group of stranded passengers confronted airline employees while a woman broke down in tears as yet another flight disappeared from the screen.
#WATCH | Mumbai, Maharashtra: A passenger says, “… They told me that my flight was cancelled and either they will give me another flight ticket or provide me with a refund. I asked for the refund. But they gave me the ticket, which was cancelled. Then they provided me withтАж https://t.co/RNk7jvBiIv pic.twitter.com/OUTORLaKau
тАФ ANI (@ANI) December 5, 2025
Government Steps In
As the crisis intensified, the aviation ministry stepped in and reversed a key part of the recently implemented Flight Duty Time Limitations (FDTL) rules. Airlines argued that the rule left them with fewer available crew members, which intensified delays.
The government also temporarily relaxed night-flying restrictions until February 10 and deployed a 24├Ч7 monitoring control room to restore order and track IndiGo flight updates in real time.
#WATCH | Mumbai, Maharashtra: A spat breaks out between stranded passengers and staff at the Mumbai airport amid the ongoing IndiGo flights’ nationwide disruption. pic.twitter.com/B9h3d6SwYd
тАФ ANI (@ANI) December 5, 2025
IndiGo CEO Responds
Later in the evening, IndiGo CEO Pieter Elbers addressed the situation through a recorded message. He admitted that the disruption reached its peak on Friday with more than 1,000 cancellations in a single day.
He urged passengers to avoid rushing to airports unless they received confirmed flight details. According to him, overcrowding made operations even more difficult to stabilise.
Elbers explained that the airline recently reset its internal scheduling systems, and that reset triggered unexpected large-scale disruptions across the network.
WhatтАЩs Next?
The Civil Aviation Ministry initiated a high-level inquiry to identify operational gaps and ensure airlines manage crew scheduling more efficiently in the future. IndiGo must now submit a 30-day operational plan and attend fortnightly performance reviews.
Final Takeaway
The situation slowly improves, but normal operations may take several more days. Until then, passengers should avoid unnecessary travel to the airport and keep checking verified IndiGo flight updates through the airline app, official website or customer care channels.
